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Where can you get an electric scooter repair?
Most electric scooters have a warranty policy that covers factory defects, shipping and handling damage, or other problems that the company wants to protect customers from. This policy only shows that they firmly believe that their products are durable.
However, this does not mean that these mechanical rides can last forever. In the end, something will go wrong. Whether it’s due to overuse or something crashes, it’s not the end of the world. Fortunately, there are many options to electric scooter repair or replace damaged parts.
No machinery can run forever without maintenance, and scooters are no exception. Eventually, some things will go wrong and need to be fixed. Fortunately, there are many options for these repairs.
A quick overview of the main options:
Find out the problem
Do it yourself
Return to dealer
Scooter sharing mechanism
PEV Repair Shop
Bicycle repair shop
Find out the problem
Before going to the scooter repair shop, you can always figure out what’s wrong for yourself. If you suspect a problem, do not use the scooter. Doing so may make existing problems worse or cause injuries.
If you have no experience in repairing motors or any mechanical parts, do not try to disassemble your scooter. Just check the external components.
Check the tires for any damage. If they are inflated, make sure they cannot be punctured. Check the lights, brakes and all functions and make sure they are all working properly. If there is a problem with the scooter, you may be able to find some answers in the owner’s manual. If you happen to find something wrong by yourself, check the manufacturer’s website or manual to see if the damage is part of their warranty policy.
Do it yourself
You can do most common repairs if you have a maintenance-friendly scooter. Be aware that even some of the most common and popular electric scooter models are not maintenance friendly. Typical repairs are fixing flat tires, changing tires, adjusting brakes, and fixing squeaks and loose parts.
Most advanced scooters are not suitable for doing it yourself, but basic steps can be taken to find and solve problems quickly. The longer the problem exists, the worse it will become, and it may affect the surrounding components and cause more problems.
We list the things to check before each ride, including checking the tires for wear and damage, keeping the scooter clean, checking the horn and controls, ensuring that the brakes are working properly, and looking for obvious damage. Although this guide applies to gas scooters, almost all daily tips also apply to electric scooters.
Once you are more familiar with your specific scooter and read the service manual, you can perform basic repairs. These repairs should follow the service manual instead of starting with a search for “how to repair an electric scooter.” Compared to before the repair, damage to the scooter is indeed possible, and the warranty will definitely be invalidated due to major on-site repairs.
Return to dealer
Many scooters purchased from reputable dealers in your country will have policies that cover returning the scooters for repair or replacement. These dealers usually get permission from the manufacturer to perform official electric scooter repairs while keeping the warranty unchanged. The manufacturer can also provide a very useful warranty that covers repairs after purchase.
If you can’t figure out what’s wrong with the electric scooter by yourself. You can call the dealer where you bought the scooter at any time, or call the company’s customer service or technical support hotline. Their agent will be happy to guide you through the troubleshooting process or help you identify the problem.
Different scooters have different types of warranty policies. For example-Unagi’s warranty policy (1) covers any repaired scooter failures during the first year of purchasing the electric scooter, and within the first three months, Unagi will replace the scooter with a new one. (Excluding custom color schemes) Unagi has all the parts available in their warehouse. If anything needs to be replaced, this will not be a problem. However, once the warranty period ends, you will need to pay for the repair of the electric scooter.
Another example is Qiewa Q-POWER, which has a 6-month warranty on electric motorcycle batteries and a 1-year warranty on all other parts. This warranty can be very useful due to the complexity and cost of the quality parts used to power the scooter. If this is an unsolvable problem, they will replace the entire scooter.
Due to transportation costs and complexity, foreign or overseas distributors may not provide this service. If they do provide services, transportation in each direction may take several weeks.
Scooter sharing mechanism
With the increasing popularity of scooter-sharing companies like Bird and Lime, independent scooter technicians are needed to keep the fleet going. Advanced scooters such as Elka Model-T or Turboant X7 are very similar to the models used by these companies. These mechanics are paid for scooters repaired and working in major cities.
Since these companies have switched to hiring house mechanics instead of contractors, many people with maintenance skills and knowledge are interested in this type of work. These people can be found by posting online, although these repairs are not approved by the manufacturer and may invalidate the warranty.
PEV/Motorcycle Repair Shop
As e-scooter commuting began to gain attention, personal electric vehicle (PEV) and moped repair shops became more and more popular. These stores can be found in many major cities and can be found by simply searching Google. Major cities like Los Angeles and New York City provide many options for these stores, so scooter owners don’t have to settle for one size that fits all stores.
Speaking of the increasing popularity of personal electric vehicles or PEVs, moped repair shops have also begun to become more and more popular in the electric riding community. These stores are not only used for electric scooter repairs, but also for electric skateboards, electric ATVs and other PEVs. If you live in a major city like New York or Los Angeles, just search on Google and you will surely find one of these stores.
Some of them come with replacement parts ready for simple repairs. However, if the repair is more specific, you may need to order parts online or from the manufacturer. Amazon provides replacement parts for some popular scooter brands, such as batteries, chains, and belts. You can also get accessories such as seats or suitcases.
If the PEV repair shop you find has some kind of connection or affiliation with your electric scooter manufacturer, the warranty can cover or remain intact. By joining the online community, you will find a lot of tips and comments about electric scooter repair shops.
There may be a repair shop near you, equipped with professional mechanics, ready to solve any problems you may encounter. They usually buy parts directly from the manufacturer and provide high-quality work. These stores are more expensive than independent scooter repairers, but they are well worth it.
According to the agreement reached by the store, repairs can also keep the warranty intact. Many stores also specialize in selling certain brands and styles of scooters, and can provide excellent services for these scooters.
Bicycle repair shop
Now, if the situation is worse and you cannot find a mechanic or moped repair shop nearby, you can try to go to a regular bicycle repair shop. However, these stores may not be able to perform special repairs. At least they can do simple repairs, such as fixing chains or belts, tightening loose screws, or fixing some steering and braking problems. Don’t expect them to solve any problems with wires and batteries. Remember, if there is no other way, you can only turn to a bicycle repair shop.
Some standard bicycle repair shops provide electric scooter repair services, but not all provide them. Compared to PEV or electric scooter repair shops, the services they provide may be very basic. These stores will be familiar with things such as steering and braking problems, but may be unfamiliar or unwilling to repair electrical system or battery problems. This may work at a critical juncture, but it is not recommended.
Wrap up
The maintenance of the scooter is very important for the convenience and safety of riding. Although it is recommended to use a dedicated electric scooter or moped repair shop, almost any repair option is better than leaving the problem unresolved.
Performing preventive maintenance (such as keeping the scooter clean) will reduce the repairs required in the future and make your e-scooter commuting experience more enjoyable.
In addition, please make sure that you ride the electric scooter correctly to avoid unnecessary stress on the hardware.
You can refer to this article about riding an electric scooter correctly:
How to Ride an Electric Scooter: A Simple Beginners Guide
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